Terms of service

TERMS OF SERVICE – NEVELLE

Last updated: 29 April 2026

These Terms of Service govern your use of the Nevelle website and services. By accessing or purchasing from our store, you agree to be bound by these terms.

1. OVERVIEW

This website is operated by Nevelle. Throughout the site, the terms “we”, “us” and “our” refer to Nevelle. By visiting our site and/or purchasing something from us, you engage in our service and agree to these Terms of Service.

2. ELIGIBILITY

By using this site, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian

  • You will not use our products for illegal or unauthorised purposes

3. PRODUCTS & SERVICES

We strive to display products as accurately as possible. However:

  • Colours and images may vary depending on your device

  • We do not guarantee that product descriptions are error-free

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities of any product

4. PRICING & PAYMENTS

All prices are listed in South African Rand (ZAR).

We reserve the right to:

  • Change prices at any time without notice

  • Correct pricing errors

Payments are processed through secure third-party providers. We do not store your payment details.

5. ORDER ACCEPTANCE

We reserve the right to:

  • Refuse or cancel any order

  • Limit or cancel quantities per customer

This may occur if:

  • Fraud or unauthorised activity is suspected

  • Incorrect pricing or stock issues occur

6. SHIPPING & DELIVERY

Delivery times are estimates and may vary.

Nevelle is not liable for delays caused by:

  • Courier services

  • Customs or external factors beyond our control

Customers are responsible for providing accurate delivery information.

7. RETURNS & REFUNDS

All returns and refunds are governed by our Return & Refund Policy, which complies with the South African Consumer Protection Act (CPA).

8. WARRANTIES (CPA COMPLIANCE)

In accordance with the CPA, all products carry an implied warranty of quality for 6 months.

If a product is defective, you are entitled to:

  • Repair

  • Replacement

  • Refund

subject to inspection.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Nevelle shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or data

  • Delays or service interruptions

Our liability is limited to the amount paid for the product.

10. USE OF PRODUCTS

Customers agree to use products:

  • As intended

  • In accordance with provided instructions

Nevelle is not responsible for damage caused by misuse, improper handling, or failure to follow instructions.

11. INTELLECTUAL PROPERTY

All content on this website, including:

  • Logo

  • Branding

  • Images

  • Text

is the property of Nevelle and may not be used without permission.

12. THIRD-PARTY SERVICES

We may use third-party tools or services (e.g. payment gateways, couriers).

We are not responsible for:

  • Their performance

  • Their policies

13. PRIVACY

Your submission of personal information is governed by our Privacy Policy.

14. TERMINATION

We reserve the right to terminate access to our services if:

  • These terms are violated

  • Fraudulent or harmful activity is detected

15. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the site means you accept those changes.

16. GOVERNING LAW

These Terms are governed by the laws of South Africa.

17. CONTACT INFORMATION

For any questions regarding these Terms, contact:

Email: nevelle@gmail.com
Location: South Africa