Refund policy

RETURN & REFUND POLICY – NEVELLE

Last updated: 29 April 2026

At Nevelle, we are committed to providing high-quality products and a smooth shopping experience. This policy is designed in accordance with the South African Consumer Protection Act (CPA) and outlines your rights and our responsibilities.

1. GENERAL RETURNS (CHANGE OF MIND)

In accordance with the CPA, customers may return unused products within 7 days of delivery if they change their mind.

To qualify:

  • The item must be unused, in original condition, and in original packaging

  • Proof of purchase must be provided

Please note:

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

2. DEFECTIVE OR FAULTY PRODUCTS

If your product is defective, damaged, or not functioning as intended, you are entitled to a remedy under the CPA within 6 months of purchase.

You may choose:

  • A repair,

  • A replacement, or

  • A refund

We may request:

  • Photos or videos of the defect

  • Return of the product for inspection

3. INCORRECT OR DAMAGED ITEMS

If you receive the wrong item or a damaged product:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

We will:

  • Replace the item at no cost to you, or

  • Issue a full refund if replacement is not possible

4. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items may not be returned unless defective:

  • Personal care and beauty tools that have been used

  • Items not in original condition or packaging

5. REFUND PROCESS

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued via the original payment method

6. LATE OR MISSING REFUNDS

If you have not received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If still unresolved, contact us directly

7. SHIPPING RETURNS

Customers are responsible for return shipping unless the item is defective or incorrect.

We recommend:

  • Using a trackable shipping method

  • Keeping proof of shipment

Nevelle is not responsible for returns lost in transit.

8. CONTACT INFORMATION

For all returns and queries, please contact:

Email: nevelle@gmail.com
Location: South Africa

9. POLICY UPDATES

Nevelle reserves the right to update this policy at any time. Changes will be reflected on this page.