Shipping policy

SHIPPING POLICY – NEVELLE

Last updated: 29 April 2026

At Nevelle, we are committed to delivering your order as quickly and securely as possible across South Africa.

1. DELIVERY AREAS

We currently deliver nationwide across South Africa, including major cities and smaller towns.

2. PROCESSING TIME

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or public holidays.

3. DELIVERY TIME

Estimated delivery time: 6–11 business days after dispatch.

Please note:

  • Delivery times may vary depending on your location

  • Delays may occur during peak periods or due to courier issues beyond our control

4. SHIPPING COSTS

Shipping costs are calculated at checkout or offered as part of promotions (e.g. free shipping).

5. ORDER TRACKING

Once your order has been dispatched, you will receive a tracking number via email.

You can use this to track your delivery progress.

6. INCORRECT ADDRESS

Please ensure your shipping details are correct at checkout.

Nevelle will not be responsible for:

  • Delays

  • Lost packages

resulting from incorrect or incomplete addresses provided by the customer.

7. LOST OR DELAYED PACKAGES

If your order is significantly delayed or appears lost:

  • Contact us at nevelle@gmail.com

  • We will assist you in resolving the issue with the courier

8. MULTIPLE ITEMS

If you order multiple items, they may arrive in separate packages depending on availability and logistics.

9. CONTACT INFORMATION

For shipping-related questions, please contact:

Email: nevelle@gmail.com
Location: South Africa

10. POLICY UPDATES

Nevelle reserves the right to update this shipping policy at any time. Changes will be reflected on this page.